Shipping policy

 

  1. Delivery areas
    We deliver throughout Canada. For international deliveries, please contact us before ordering.

  2. Order processing time
    We aim to process all orders within 1-5 business days after payment is received. Orders placed during weekends or holidays will be processed the next business day.

  3. Shipping costs
    Shipping costs are calculated based on the total weight of the items in your cart, as well as the delivery destination. The exact charges will be indicated during the checkout process before you complete your order. For paintings, the price varies depending on your location.

  4. Shipping Methods
    We use the services of reputable carriers to ensure the secure delivery of your orders. Available shipping methods will be displayed during the checkout process.

  5. Delivery times
    Delivery time varies depending on your delivery address and your chosen shipping method. In general, delivery times for orders delivered in Quebec are between 2 and 7 business days. Please note that delays may occur due to circumstances beyond our control, such as adverse weather conditions or carrier logistical issues.

  6. Order confirmation
    You will receive a confirmation email as soon as your order has been successfully placed. Once your package has been shipped, you will receive an email letting you know that your order has been processed.

  7. Incorrect delivery address
    Please ensure you provide a complete and correct delivery address when placing your order. We cannot be held responsible for packages lost or returned due to an incorrect or incomplete address provided by the customer. Reshipment costs will be the responsibility of the customer in such cases.

  8. Returns and Refunds
    Please review our Returns and Refunds Policy for detailed information on what to do if there is a problem with your order.

By placing an order on our store, you automatically accept these shipping conditions. If you have any questions or concerns regarding the delivery of your order, please do not hesitate to contact us. We are here to help you!